Pricing, Fees and Secure Payments

Local Hire Marketplace makes it easy to understand what you are paying for when hiring equipment. Always review the complete price breakdown before confirming a booking.

Pricing, Fees and Secure Payments

1. Equipment Hire Prices

Equipment owners set their own hire prices based on the type of equipment and length of the booking.

Different rates may apply for:

  • Short-term hire: 1–3 days
  • Medium-term hire: 4–7 days
  • Long-term hire: 7–13 days
  • Marathon-term hire: 14 days or more

Longer bookings may offer a lower average daily rate.

2. Hirer Service Fee

Local Hire Marketplace charges hirers a 6% service fee. This fee helps operate the platform and provide secure payments, account management and customer support.

The service fee is calculated using the equipment hire amount and is displayed before payment.

3. Pricing Example

For equipment with a $100 hire price:

  • Equipment hire: $100
  • 6% Hirer Service Fee: $6
  • Total booking cost: $106

This example excludes any security deposit, delivery, consumables or other clearly disclosed charges.

4. Other Possible Costs

Depending on the listing and booking, additional costs may include:

  • Security deposit
  • Delivery or collection charges
  • Fuel or consumables
  • Cleaning charges
  • Late-return fees
  • Booking extensions
  • Missing accessories
  • Damage, loss or theft costs

Review the listing, owner's additional terms and complete booking price before confirming your payment.

5. Security Deposits

Some equipment owners may require a security deposit. The deposit helps protect the owner if the equipment is damaged, lost, stolen, returned late or requires excessive cleaning.

The security deposit is separate from the hire price and service fee. The listing and checkout will show the required amount.

Following the hire, the deposit will be released or returned when:

  • The equipment is returned on time
  • The equipment is in the agreed condition
  • All accessories and parts are returned
  • No damage, loss or additional charges are reported

Your bank may require additional processing time before released or refunded funds appear in your account.

6. Secure Payments

Payments made through Local Hire Marketplace are securely processed by Stripe, a trusted online payment provider.

To help protect your booking:

  • Pay only through Local Hire Marketplace
  • Never send cash or transfer money directly to an owner
  • Do not share your complete card details in messages
  • Keep booking communication on the platform
  • Check the booking total before confirming payment
  • Report suspicious payment requests to Local Hire Marketplace Support

Local Hire Marketplace will not ask you to send your password, card PIN or complete card information through a message or email.

7. Payment Confirmation

After completing payment, check your Local Hire Marketplace account for confirmation.

Your booking details should show:

  • The equipment being hired
  • The owner's details
  • The agreed hire dates
  • The hire price
  • The Hirer Service Fee
  • Any security deposit
  • Other applicable charges
  • The booking status

A booking is not confirmed until it appears as confirmed in your account.

8. Cancellations and Refunds

Cancellation and refund amounts depend on the timing of the cancellation, the applicable cancellation policy and the circumstances of the booking.

Before cancelling:

  1. Review the booking's cancellation conditions.
  2. Contact the owner through Local Hire Marketplace.
  3. Cancel through the platform where required.
  4. Check any applicable fees or refund amount before confirming.

Approved refunds are returned to the original payment method. Processing times may vary depending on your bank or card provider.

9. Payment Problems or Disputed Charges

If you notice an incorrect or unfamiliar charge:

  1. Review your booking and payment details.
  2. Contact the equipment owner if the charge relates to the hire.
  3. Keep all relevant messages, photos and receipts.
  4. Contact Local Hire Marketplace Support if the issue cannot be resolved.

Do not arrange refunds or additional payments outside Local Hire Marketplace.

10. Before You Confirm a Booking

Always check:

  • The complete hire price
  • The 6% Hirer Service Fee
  • Any security deposit
  • Additional costs or consumable charges
  • Pickup, delivery and return requirements
  • The owner's additional terms
  • The cancellation and refund conditions

Understanding the full booking cost helps you hire with confidence and avoid unexpected charges.