Help centre – Local Hire Marketplace

Find guides, tips and answers to help your hire or list equipment with confidence.

1 Getting Started with Local Hire Marketplace

What is Local Hire Marketplace

Local Hire Marketplace is a peer-to-peer (P2P) hiring platform that connects people who own equipment with people who need it. Whether you're looking to hire tools for a weekend project, camping gear for a holiday, trailers for moving, or party equipment for an event, Local Hire Marketplace makes it easy to find quality equipment from trusted people in your local community. Equipment owners can earn extra income by listing items they aren't using, while hirers gain affordable access to equipment without the cost of purchasing it Equipment owners can earn extra income by listing items they aren't using, while hirers gain affordable access to equipment without the cost of purchasing it

Our goal is simple: make hiring local equipment easy, affordable, secure, and convenient.

2 How Local Hire Marketplace Works

Local Hire Marketplace provides a secure platform where owners and hirers can connect safely.

For Hirers

For Equipment Owners

Create a free account. Getting started only takes a few minutes.

Sign Up Create your free or premium listing Local Hire Marketplace account using your email address or another available sign-in option.

Complete Your Profile Add your: Full name Profile photo (recommended) Contact details Location A complete profile helps build trust within the marketplace.

Verify Your Identity Depending on the type of listings or bookings, you may be asked to complete identity verification. Verification helps protect both owners and hirers while improving confidence across the marketplace

Start Hiring or Listing Once your account is ready you can: Browse and book equipment Manage bookings Send and receive messages

Browse & Book equipment Finding the equipment you need on Local Hire Marketplace is quick and easy.

Browse or Search Use the search bar or browse categories to find tools and equipment available in your local area using your postcode

Choose Your Equipment Compare listings, view photos, read descriptions, check availability, and review the owner's ratings.

Select Your Hire Dates Choose the dates and times you need the equipment and review the total hire cost before booking.

Book Securely Complete your booking using our secure online payment system. Your payment is processed safely through Stripe.

Arrange Collection or Delivery Once your booking is confirmed, contact the owner through the marketplace to organise collection or, where available, delivery.

Hire with Confidence Use the equipment responsibly, return it on time and in the same condition, and leave a review to help other members of the community.

Why hire instead of buy? With Local Hire Marketplace, hiring equipment is an affordable, convenient, and sustainable way to access the tools you need—without the cost of buying them.

Build your reputation through reviews. A strong hirer reputation helps owners feel confident hiring you their equipment and can make it easier to have future bookings accepted. After each completed hire, equipment owners can leave a review based on their experience with you. Positive reviews show that you're a reliable, respectful, and trustworthy hirer.

Book equipment that suits your needs and follow the owner's instructions.
Return equipment clean, on time, and in the same condition it was received (allowing for fair wear and tear).
Arrive on time for collection and return.
Treat all equipment as it is your own, with care and use it responsibly.
Communicate promptly if your plans change or if an issue arises during the hire.
Be courteous and respectful in all interactions with equipment owners.

A history of positive reviews helps you become a trusted member of the Local Hire Marketplace community, giving owners greater confidence when accepting your future booking requests.

For Equipment Owners

Create a free account. Getting started only takes a few minutes.

Sign Up Create your free or premium listing Local Hire Marketplace account using your email address or another available sign-in option.

Complete Your Profile Add your: Full name Profile photo (recommended) Contact details Location A complete profile helps build trust within the marketplace.

Start Hiring or Listing Once your account is ready you can: List your own equipment Manage bookings Send and receive messages

List your equipment Turn your idle tools and equipment into extra income with Local Hire Marketplace.

Create Your Listing select the equipment category, write a detailed description, complete the required description fields, choose your availability, set your hire price, add clear photos, read and agree with T&Cs, Privacy policy and Wear & Tear Policy..

Receive Booking Requests When a hirer books your equipment, you'll receive a text notification to review and manage the booking. You can either accept or decline the booking.

**Hand Over the Equipment ** Meet the hirer at the agreed time, ensure they understand how to use the equipment safely and provide any operating instructions if required

Get Paid Once the hire is complete, your earnings are securely processed through Stripe and paid to your nominated bank account.

Listing on Local Hire Marketplace is a simple way to earn extra income from equipment you already own while helping others in your local community access the tools they need.

Build your reputation through reviews. Reviews are one of the best ways to build trust and attract more bookings on Local Hire Marketplace. After each completed hire, both the owner and the hirer can leave a review based on their experience. Positive reviews help demonstrate that you're reliable, communicate well, and provide quality equipment or are a responsible hirer.

Keep your equipment clean, safe, and accurately described.
Return equipment on time and in good condition if you're the hirer.
Respond to enquiries and booking requests promptly.
Communicate clearly if any issues arise during the hire.
Be friendly, professional, and punctual when meeting for collection or return

Build Trust. Get More Booking As your positive reviews grow, you'll increase your credibility within the marketplace, making it easier to secure future bookings or attract more hirers to your

3 Maintaining Equipment You Hire Out

As an equipment owner on Local Hire Marketplace, you are responsible for making sure your equipment is safe, clean, well maintained, and ready for each hire.

All payments are processed securely through Stripe, giving both owners and hirers confidence that transactions are protected. When you make a booking, the hire fee is paid online, and the funds are securely held until the booking is accepted. Once the hire has been successfully completed, the owner's earnings are transferred to their nominated bank account.

Some equipment listings may also require a refundable security deposit. The deposit helps protect owners against loss, damage, or late returns and is clearly displayed before you confirm your booking. If the equipment is returned on time and in the same condition it was hired (allowing for fair wear and tear), the security deposit will be refunded in accordance with Local Hire Marketplace's deposit policy.

Equipment owners can earn extra income by listing items they aren't using, while hirers gain affordable access to equipment without the cost of purchasing it

Before Each Hire

Inspect your equipment before handing it over to the hirer. Check for signs of damage, excessive wear, loose or missing parts, leaks, electrical issues, or anything else that could affect its safe operation.

Make sure the equipment is:

Clean and presented in good working condition.
Supplied with any necessary guards, safety equipment, accessories, instructions, or operating manuals.
Serviced and maintained according to the manufacturer's recommendations.
Suitable and safe for its intended use.

Take clear photos of the equipment before each hire so you have a record of its condition.

Regular Maintenance Follow the manufacturer's recommended servicing and maintenance schedule. This may include checking fluids, lubricating moving parts, sharpening or replacing worn components, checking tyres and pressures, inspecting electrical leads and plugs, charging batteries, and replacing damaged or worn parts.

Do not list or hire out equipment that you know is unsafe, damaged, faulty, or overdue for required maintenance.

After Each Hire When your equipment is returned, inspect it as soon as reasonably possible and compare its condition with your pre-hire photos.

Check for:

New damage or excessive wear.
Unusual noises, leaks, or operating problems.
Missing parts or accessories.
Damage to electrical cords, plugs, guards, switches, tyres, or other safety-related components. Cleaning or maintenance that may be required before the next hire.

4 Payments & Security Deposits

Local Hire Marketplace provides a secure and convenient way to pay for equipment hire.

All payments are processed securely through Stripe, giving both owners and hirers confidence that transactions are protected. When you make a booking, the hire fee is paid online, and the funds are securely held until the booking is accepted. 24 hours after the hire has been successfully completed, the owner's earnings are transferred to their nominated bank account.

Equipment owners can earn extra income by listing items they aren't using, while hirers gain affordable access to equipment without the cost of purchasing it

Using secure online payments and refundable security deposits helps create a safer and more trusted marketplace for everyone.

4 Caring for Hired Equipment

When you hire equipment through Local Hire Marketplace, you are responsible for looking after it as if it were your own

Before using the equipment, inspect it and report any existing damage or issues to the owner. Always follow the manufacturer's operating instructions, use the equipment safely, and only for its intended purpose. Avoid misuse, overloading, or allowing unauthorised people to use the equipment.

During the hire period, keep the equipment clean, secure, and protected from theft or unnecessary damage. If the equipment is damaged, lost, or develops a fault during your hire, notify the owner as soon as possible through Local Hire Marketplace.

At the end of your hire, return the equipment on time, clean, and in the same condition it was received, allowing for fair wear and tear. Taking good care of hired equipment helps maintain trust within the Local Hire Marketplace community and contributes to positive reviews for future hires.

6 Trust & Safety

At Local Hire Marketplace, we're committed to creating a safe, reliable, and trusted community for both equipment owners and hirers.

We encourage all members to communicate openly, provide accurate listings, and treat each other with honesty and respect. Secure payments are processed through Stripe, and our review system helps members build trust through genuine feedback from completed hires.

For added peace of mind, some listings may require identity verification, a refundable security deposit, or additional safety requirements depending on the equipment being hired

We also encourage owners and hirers to inspect equipment at collection and return, report any issues promptly, and follow all operating instructions and safety guidelines.

By working together and following our Community Guidelines, everyone can enjoy a safe and positive hiring experience on Local Hire Marketplace

7 Dispute Resolution

At Local Hire Marketplace, we encourage owners and hirers to communicate openly and work together to resolve any issues quickly and fairly.

If a disagreement arises, such as damage, late returns, or booking concerns, both parties should first discuss the matter through the marketplace messaging system and try to reach a mutually acceptable solution.

If a resolution cannot be reached, Local Hire Marketplace may review the available information, including booking details, messages, photos, and any supporting evidence, to assist in resolving the dispute in accordance with our Terms of Service and marketplace policies.

Our goal is to provide a fair, transparent, and respectful process while encouraging positive communication and maintaining trust within the Local Hire Marketplace community

7 Account Profile

For hirers Your Local Hire Marketplace profile helps equipment owners get to know you and builds confidence when you request to hire their equipment.

Your account allows you to manage your personal details, view your booking history, track current and upcoming hires, save favourite listings, and communicate with equipment owners through the marketplace

Your profile also displays your reviews and ratings from previous hires, helping you build a trusted reputation within the community. By keeping your profile up to date, communicating respectfully, returning equipment on time, and caring for hired items, you'll increase your chances of having future booking requests accepted.

A complete and positive hirer profile helps create a safer, more trusted experience for everyone on Local Hire Marketplace.

For Equipment owners

Your Local Hire Marketplace owner profile showcases your equipment and helps build trust with potential hirers.

Your account allows you to create and manage equipment listings, update pricing and availability, respond to booking requests, communicate with hirers, and track your bookings and earnings.

Your profile also displays your reviews and ratings from completed hires, giving prospective hirers confidence in the quality of your equipment and the service you provide. Keeping your listings accurate, responding promptly to enquiries, maintaining your equipment, and providing a positive hire experience will help you build a strong reputation and attract more bookings.

A complete and professional owner profile increases trust, improves your visibility on the marketplace, and helps you earn more from your equipment.

9 Terms & Conditions, Policies

General Terms & Conditions Explore More
Trailer Terms & Conditions Explore More
Privacy policy Explore More
Cancellation & Refunds policy Explore More
Payments Explore More
About Us Explore More

11 Community Standards

Local Hire Marketplace is built on trust, respect, and responsible behaviour. We ask all members to help create a safe and welcoming community by treating others with honesty, courtesy, and professionalism.

Owners should provide accurate listings, maintain their equipment in a safe condition, and communicate clearly with hirers. Hirers should use equipment responsibly, return it on time, and treat every item with care and respect.

All members are expected to communicate respectfully, honour their bookings, follow marketplace policies, and comply with all applicable laws and safety requirements. Fraudulent activity, misleading information, abusive behaviour, discrimination, or misuse of the marketplace will not be tolerated and may lead to account termination.

By following our Community Standards, every member helps build a trusted marketplace where people can confidently hire and share equipment within their local community

12 FAQ’s

Local Hire Marketplace FAQ’s (Frequently Asked Questions) is a collection of answers to the most common questions asked by equipment owners and hirers. It helps users quickly find information about using the marketplace without needing to contact support Click here for FAQ’s

View All FAQ’s